We process and deliver all of custom orders within 4-5 weeks from the date you placed your order. We will email you your shipping tracking information when your order has been shipped. Also, our fit concierge will contact you within 48 hours of your order to confirm your customization and measurement information with you.
Alfred Churchill offers free shipping on orders over $100. Our standard Flat rate shipping is $4.95. We do not ship to Guam, Puerto Rico and to P.O. Boxes.
Due to the highly custom nature of our suits and other products, we do not currently have the capability to rush orders.
Please contact our customer service department at [email protected] with your revised shipping information and we will update your order information accordingly.
If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card, we'll mail or email(your preference) you a Gift Card for the refunded amount. If a credit card was used in combination with a Gift Card, the entire merchandise amount will be refunded to your credit card. Gift cards may be returned for a full refund. Unfortunately, we cannot refund your original shipping charges.